***ALL PERMANENTLY DISCOUNTED APPAREL IS FINAL SALE AND NOT ELIGIBLE FOR RETURNS***
We will accept returns and/or exchanges within 20 days of the ship date on full priced apparel. Product must be in original packaging and in new condition. If a return is received after the 20 day period we will assess if the item(s) are still eligible for return and contact you. A 15% restocking fee will be deducted from any return that we can accept but that does not meet our policy requirements.
NOTE: DOG HOODIES MUST BE LINT-ROLLED/CLEANED OF FUR, BUT NOT MACHINE WASHED, PRIOR TO RETURNS/EXCHANGES! THANKS!
If you would like to return or exchange, please follow the instructions per the return form, CLICK HERE TO DOWNLOAD.
As soon as your return is received, we will process the return per your instructions.
Refunds: You will receive an email when your refund had been issued, refunds will be issued in the form of a gift card.
Exchanges: We recommend checking the website to make sure that your exchange item is in stock before sending your item back. Once the exchange is received, you will receive an email with tracking information when the new item is sent out. If a requested exchange item is out of stock, a refund will be issued automatically and you will receive an email confirmation of the refund.
*Original shipping costs will not be refunded.
*Sales are final on discounted sale items and cannot be returned.
*International shipping items that are returned due to customs fees not being paid or refusal of pick up at customs office will not be refunded if after 20 day return period.
*Restocking fee will be charged if no paperwork is with exchange/return.